New Feature! Real Chat Conversations & Phone Calls

We tried several chat platforms to improve our engagements with our customers and most of them fell short in the category of holding us accountable for providing instant responses. We want our customers to come to us with the confidence that they are going to receive immediate recognition by our team. We also want to provide their questions with real responses tailored to their needs and enjoy some small talk too!

Jivo allows us to engage with our customers proactively without being intrusive and set specific alerts based on location. It also allows us to integrate our social media platform and phone support all into a single platform which simplifies our process for managing requests across the board.

The voice feature has been great for scheduling callbacks with business clients. It also acts as a gateway between our own personal phones and the business numbers. This gives us flexibility of how we want calls forwarded throughout the day without having to use expensive "enterprise" VoIP & business phone system. Their system is prepaid and very easy to customize and scale with our needs.

Part of their system I love is the online tracking. This helps identify where we may be able to optimize our number of available technicians throughout the day. We have drastically improved our coverage and responsiveness since deploying this platform.

When it comes to their support and development cycle they are top notch real people! All our requests were answered immediately and feature requests were implemented within 24 hours. Not all features may receive such rapid response. But, it was awesome to see that within a short period of time I was able to talk directly with the development team and help improve the platform we use today!

Take a look at Jivo Chat!

ArmaHosts and COVID-19

Hello everyone, I hope this finds you well. With the worldwide news of late I wanted to take a minute and let all of our customers and friends know that ArmaHosts is continuing to provide our high level of 24/7 support. Luckily for our business, all of our staff is working remotely and is prepared to service your hosting needs AND data centers are essentially clean rooms built inside of a bomb shelter so your server and data are safe and sound!

To our gaming clients, with the current climate it’s a great time to stay in and game if you are able. Please let us know if you would like any other games hosted or if you need assistance.

To our business/commercial clients, your servers are HIPAA compliant and we are here for you. If we can support you in some way please reach out and let us know.

Stay healthy everyone, thank you for your continued business!

Follow us on twitter for more company updates. https://twitter.com/ArmaHosts

*Actual photo of Justin working on servers out in the field :)

ArmaHosts 2.0 – Welcome to our next chapter!

Welcome to ArmaHosts new blog and more importantly our new face (web-page). We have been anticipating getting this new site live for a LONG time and are quite pleased with its first iteration. What you are seeing here is just a start, we're pulling double duty adding content and cannot thank our supporters enough for the feedback and assistance.

The last couple years for ArmaHosts have been crazy, since January 2018 the company has grown over 50%0 we have changed our entire infrastructure while purchasing and building out an impressive lineup of servers in our data-centers, we have partnered up and sponsored some really cool development projects and we have brought some wonderful full time technicians to service our clients. The best part is we are just getting started.

ArmaHosts is at a great point right now where we have a super solid back end platform, our support system is running well and we are ready to start expanding our offerings. ArmaHosts is ready to expand both our game server offering which contributes to our roots as well as our more specialized business hosting offerings.

This company has and will always above all else focus on providing the best possible customer experience we can. Our ideal business is personalized service where we can add maximum value to our clients. I believe we have proven this in our game server offerings, our technician’s work day and night troubleshooting, configuring servers and coaching clients to make sure they are happy with their experience. Seriously, great work team, could not be more pleased with your performance!

Our next project is to finish building out this site, stay tuned for our pending sponsorship's/partners page, additional business offerings and a bunch of fun new game server offerings. ArmaHosts is on track to become a premier hosting provider and were feeling really positive about the direction of our company.

Thank you so much to our clients and team for being here.

Until next time.

Jacob D.

Managing Partner – ArmaHosts

Jacob@ArmaHosts.com